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The Financial Navigation Program provides navigation assitance with financial and practical challenges which impact your ability to access healthcare. Whether you need help understanding coverage options, finding resources for financial aid, or resolving issues with the insurance company, we are here to help. All services are confidential and free of charge.

Reduction of Financial Burden

  • Identification of local, regional, and national financial assistance resources for cost of living, nutritional needs, transportation, utilities, and medical related expenses; assistance with applications as necessary. 

Enrollment into Appropriate Insurance and Social Programs

  • Screening for eligibility and assistance for enrollment into state and federal programs, Medicare, Medicaid, disability, Health Insurance Marketplace/Exchange plans and charity care.
  • Negotiations for discounts and payment plans for medical care and services.
  • Education about workplace protections including COBRA, FMLA, ADA and short- and long-term disability policies.

Insurance Benefit Navigation Services

  • Review and discussion of health insurance plan options to increase understanding and answer questions about specific benefits, both before and after open enrollment.
  • Support for obtaining pre-authorization for prescribed care.
  • Assistance with all levels of the health insurance appeal process.
  • Identification and resolution of insurance coding and billing issues.
  • Coordination of all benefits and reimbursement.

Treatment Decision Support

When requested, relative to treatment options or second opinion options suggested by the patient’s treating physician, the case manager will educate the patient so he/she can make an informed decision. PAF does not offer recommendations or clinical advice.

  • Review and discussion of health insurance benefits and policies regarding clinical trial coverage within the patient’s state of residence.
  • Clinical trial education, screening and enrollment, and assistance with subsequent insurance challenges.
  • Ensure that patients have access to prescribed treatment regardless of insurance status through appeal support, insurance enrollment, or charity application.
  • Support the review of and decision to change policy coverage to expand further treatment options if warranted and available.

You can reach the Financial Navigation Program by calling (866) 951-7505 or complete the form here to get started.

Our Partners

The Financial Navigation Program operated by Patient Advocate Foundation (PAF) in partnership with Cincinnati Cancer Advisors’ (CCA) is a free patient support hotline and an extension of CCA’s commitment to provide free consultative oncology services to cancer patients in the Greater Cincinnati area.  In addition to a free second opinion from an expert medical oncologist, patients with all cancer types can receive free navigation assistance with financial and practical concerns through CCA’s innovative partnership with the Patient Advocate Foundation. 

PAF’s Financial Navigation Program staff work alongside patients, their providers and/or community contacts by providing personalized help to remove insurance and financial access barriers of cancer patients. Financial Navigation is part of the MedCareLine division operated by Patient Advocate Foundation.

About Patient Advocate Foundation

Patient Advocate Foundation (PAF) is a national 501 (c)(3) non-profit organization which provides professional
case management services to patients with chronic, life threatening and debilitating diseases.

Established in 1996, Patient Advocate Foundation assists patients who have been diagnosed with serious illness overcome healthcare access barriers. PAF provides in-depth assistance through personalized case management, financial support, and connection to critical community resources.  PAF serves uninsured and insured patients
across the country at no charge to help overcome and resolve insurance-related and financial obstacles that impact

Patient Advocate Foundation has been consecutively recognized as a 4-star charity by Charity Navigator, the country’s
premier independent charity evaluator. For more information about Patient Advocate Foundation and their full mission
to improve health access to all patients, visit

About Cincinnati Cancer Advisors

Cincinnati Cancer Advisors (CCA) mission and philosophy is Great Care Begins with a Great Plan. The days following a cancer diagnosis can stir feelings of uncertainty, urgency and apprehension. Cincinnati Cancer Advisors exist to improve the care of cancer patients seeking a second opinion so that they walk away with a thorough understanding of their diagnosis and confidence in their plan of care.

CCA believe that great care begins with a great plan and in doing so they hope to take those feelings of chaos out of a cancer diagnosis through our team-oriented, mission-driven approach to making second opinions more accessible. More information and how to request a second opinion is available at

Contact Us

We Care About Your Cancer Journey and We’re Here to Help. Contact us for free!

Are you eligible?

  • Diagnosed with cancer and in the Greater Cincinnati area
  • Received care provided by Cincinnati Cancer Advisors or referred by Cincinnati Cancer Advisors
  • Have a support need around financial assistance, health or disability insurance navigation, workplace benefits and entitlements, access to care, and support with medical decision making

Call us today at (866) 951-7505 or complete the form here to get started!